Shipping Policy – novelahealthpk

# Shipping Policy

At **Novela Health PK**, we are committed to delivering your orders quickly and reliably across Pakistan.

## 1. Delivery Areas

We currently deliver to all major cities and regions across Pakistan, including:

* Karachi
* Lahore
* Islamabad
* Rawalpindi
* Faisalabad
* Multan
* Peshawar
* Quetta
* And other cities nationwide

## 2. Delivery Time

* Standard delivery time: **2–5 business days**
* Remote areas may take slightly longer depending on location
* Orders are processed within **24–48 hours** after confirmation

## 3. Shipping Cost

* Shipping fees are calculated at checkout based on your location
* Free shipping may be offered during promotions or on selected products

## 4. Cash on Delivery (COD)

We offer **Cash on Delivery (COD)** across Pakistan.
Please ensure that the correct address and phone number are provided to avoid delays.

## 5. Order Confirmation

Our team may contact you via phone or WhatsApp to confirm your order before shipment. Orders not confirmed may be delayed or canceled.

## 6. Delivery Process

* You may receive a call or message from the courier before delivery
* Please ensure availability to receive your order
* You may inspect the package upon delivery (if applicable)

## 7. Delays

While we strive to deliver on time, delays may occur due to:

* Public holidays
* Weather conditions
* Courier service issues

We appreciate your understanding in such cases.

## 8. Contact Us

For any shipping-related inquiries, please contact us:

**Email:** [support@novelahealthpk.com](mailto:support@novelahealthpk.com)
**WhatsApp:** +92 316 3185932