FAQ – NovelaHealthPK

Welcome to our Frequently Asked Questions. Here you'll find answers to the most common questions about ordering, payment, delivery, and returns.

1. How do I place an order?

Simply browse our store, select your desired product, and click "Add to Cart." Then proceed to checkout, enter your details, and confirm your order.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across Pakistan. You can pay when your order is delivered to your doorstep.

3. How long does delivery take?

Delivery usually takes 3–7 business days depending on your location within Pakistan.

4. Which cities do you deliver to?

We deliver nationwide, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and other cities across Pakistan.

5. How can I track my order?

Once your order is shipped, you may receive tracking details via SMS or WhatsApp. You can also contact us for order updates.

6. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may request a return after delivery according to our Return Policy.

7. What is your return policy?

You can request a return within 7 days of receiving your order, provided the item is unused and in its original packaging.

8. Who pays for return shipping?

• If the item is defective, damaged, or incorrect, we cover the return shipping cost.

• If you change your mind, you will need to pay the return shipping cost.

9. What if I receive a damaged or wrong item?

Please contact us immediately with photos of the product. We will arrange a replacement or refund as quickly as possible.

10. How can I contact you?

📧 Email: support@novelahealthpk.com

📞 Phone: 0324-9466011

💬 WhatsApp: +92 324 9466011