Refund policy
Return & Refund Policy (Kingdom of Saudi Arabia)
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition as received
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Be unused and unworn
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Include original tags and packaging
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 dxdream36@gmail.com
Once your request is approved:
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We will provide return instructions
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A return shipping label may be issued (if applicable)
📍 Return Address:
[INSERT YOUR KSA RETURN ADDRESS HERE]
⚠️ Important: Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (beauty, hygiene products)
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you're unsure, feel free to contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To get a different item:
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Return your original product
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Place a new order after approval
Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection
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If approved, your refund will be processed to your original payment method within 7–10 business days
💳 Please note:
Banks or card providers may take additional time to reflect the refund.
If more than 15 business days have passed after approval, please contact us at:
📧 dxdream36@gmail.com
Policy for Saudi Arabia (KSA) Customers
This return policy applies to all orders within the Kingdom of Saudi Arabia.
We aim to ensure a smooth and fair return process for all our customers.
If you have any questions, feel free to contact our support team anytime.